Support

Stash is made by one person. Email edd.williams@me.com and you'll get a reply from whoever built the thing you're asking about.

Getting started

How many items do I need to add?

Ten to fifteen pieces you actually wear is plenty to start. Stash needs a few tops, bottoms and a pair of shoes before it can put an outfit together. Add the rest whenever you feel like it.

The AI got my item wrong. Can I fix it?

Yes — every field it fills in is editable. Open the item from your wardrobe and change the colour, pattern, category or season by hand. Your corrections are what it uses from then on.

Why is it suggesting the same things?

Stash weighs how recently you wore each piece, so make sure you're confirming what you actually wore. If your wardrobe is small, adding a few more pieces gives it more to work with. You can also swap any piece in a suggestion for something else.

Your account and data

How do I delete my account?

Open Profile and scroll to the bottom — there's a Delete Account button. It asks you to confirm, then removes your wardrobe, your photos, your outfits and your profile. It cannot be undone.

What happens to my photos?

They're stored privately against your account and used only to analyse your items and build your outfits. They aren't public and they aren't sold. The privacy policy has the full detail.

Can I get my data out?

Yes — email us and we'll send you an export of your wardrobe and outfit history.

Subscriptions and billing

What do I get with Premium?

The AI suggestions: outfits built for whatever you're doing, unlimited item recognition, outfit scoring and pairing suggestions. Free covers your wardrobe with no item limit, building and saving outfits by hand, and the wear log — plus AI recognition on your first five items, then two a day.

How do I cancel?

Subscriptions are handled by Apple and Google, not by Stash. On iOS: Settings → your name → Subscriptions. On Android: Play Store → your profile → Payments and subscriptions. Cancelling stops the renewal; you keep Premium until the period you've paid for runs out.

I want a refund.

Refunds go through whichever store you bought from — Apple or Google — since that's who took the payment. If you hit a wall there, email us and we'll help however we can.

I paid but Premium isn't showing.

Close Stash and reopen it — entitlements are re-checked on launch, which clears it up most of the time. If it doesn't, email us with your store receipt and we'll sort it out.

Still stuck?

Email edd.williams@me.com. Tell us what device you're on and what you were doing when it went wrong — that's usually enough to work out what happened.